I’m Jess. I solve billing problems.
Having a solid billing system is one of the best ways to serve customers and colleagues.
Easy and clear purchasing promotes retention. Avoiding complications frees up colleagues to focus on product.
Proven impact.
User Subscription Management
Users were faced with a clunky interface which didn’t allow for searching or filtering active subscriptions. Implementing these features improved the UX for millions of users.
- Project Management
- React Components
- Typescript
- Code Refactor
E-Mandates Implementation
Auto-renewal success rates for credit cards issued from Indian banks saw a near drop to zero. Implementation of e-mandate authentication resulted in a trend towards previous success rates.
- Debugging & Investigation
- Stripe API Integration
- Rescued $240k in annual revenue
- Project management
Local Payment Method API
Local payment methods (iDEAL, Bancontact, etc) were using the deprecated Stripe Sources API. Migrating to the PaymentIntent API allowed users to continue paying with preferred local payment methods.
- Retained $1.5M in annual revenue
- Zero down-time for payment method use
- Completed 6 weeks ahead of deadline
- PHP & PHPUnit
Receipt Compliance
Rolling out tax-exclusive pricing to 23 new countries meant new requirements for email receipts. Collaborating with the tax team to implement new required data points brought receipts into compliance.
- Stakeholder communication
- Receipt auditing
- Email template development
- Compliance documentation
Grow revenue with billing.
One of the most exciting challenges I have had is to find opportunities to improve subscription retention (and revenue) by offering the right mix of payment method options.
For example, the potential revenue impact of integrating iDEAL payments with SEPA Direct Debit. By allowing users to set up SEPA Direct Debit payments for the future, the billing system would be able to automatically charge the customer in the future.
Comparing the renewal rates of subscriptions paid for using one-time payment methods with auto-renewed payment methods showed that annual revenue improvement was expected to be a minimum of $100k.
This was an exciting challenge because it showed that the billing system can also contribute to gains in revenue beyond single transactions.
- Offer customers preferred payment methods
- Make auto-renewal easy
- Improve subscription retention
- Improve annual revenue by 100k
The future is Open Source.
I have contributed to the WordPress open source ecosystem for over 10 years. In the past, this looked like volunteering to help local website owners with working on their sites or speaking at WordCamps (local conferences), or submitting bug reports to plugin developers. Most recently, this has been through merging new features to the WordPress.com billing system.
From entrepreneur to intrepreneur.
I have enjoyed and learned so much from the process of building something new. Now, I really love working in a team with a common goal.
Marchen Studios
2006 – 2010
Co-working space for artists. Similar to a gym membership for artists where you could show up, create, and leave.
Rimoht Consulting & Services
2015 – 2018
Consulting service providing marketing, event planning, and application development.
Encoded Apparel
2006 – 2010
Brand of apparel to start conversations about mental health issues.
Jess Boctor 